At Aruba’s Halal Kitchen, we take pride in delivering high-quality, halal-certified frozen meals made with care. Because our products are perishable, we have specific refund and replacement policies to ensure fairness and food safety.
1. Perishable Food Items
All frozen meal purchases are final sale and non-returnable.
However, if your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery.
2. Damaged or Incorrect Orders
If your order arrives with issues, please email us at info@ahalalkitchen.com and include:
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Your order number
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Photos of the damaged packaging or product
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A short description of the issue
Once verified, we’ll either resend your order or issue a refund or credit, depending on your preference.
3. Missing Deliveries or Shipping Delays
If your package hasn’t arrived as expected:
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Check the tracking link in your confirmation email.
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Contact the shipping carrier first (as they may provide updates).
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If unresolved, reach out to us — we’ll assist with tracing or resending your order if applicable.
We are not responsible for delays caused by carriers, incorrect addresses, or weather conditions.
4. Cancellations
Orders can be canceled within 2 hours of placing them — after that, we may already be processing your shipment and cannot guarantee cancellation.
5. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
6. Contact Us
We want you to feel confident in every order.
If you have questions about our policy or your recent purchase, please reach out:
📧 info@ahalalkitchen.com
📍 Aruba’s Halal Kitchen
